Missed Bins

We aim to collect all waste and recycling containers: bins and boxes, on their scheduled collection day. However, in some cases your bin / box may have been missed, or we were unable to collect it.

Reasons why your bin / box may have been missed

We are sorry if your bin was missed. This may have happened if:

Our bin lorry has broken down
Bad weather stopped us collecting your bin
Road works stopped us from accessing your bin
Poor vehicle parking stopped us from accessing your bin

If we have missed your bin/ box for any of these reasons listed above, you do not need to report this missed, as our collection teams report all these issues. Our waste vehicles are fitted with CCTV. We may check CCTV footage to investigate.

Reasons why we may not have collected your bin / box:

It was not placed out on time. As collection times can vary, we recommend placing your container out by 7:00am and leaving it out until 8:00pm.
It contained the wrong materials. To make sure you're using the correct bin, box, or caddy for your waste, please visit Which bin should I use?
Your collection fell on a bank or public holiday, when collection days and times may differ. Holiday bin collection arrangements
The container was too heavy or overfilled, making it unsafe to collect Your container was damaged, which could prevent safe collection. Please see our guidance Order a new bin or kitchen caddy or Replacement of Damaged and Faulty Wheeled Bins
Your container was damaged, which could prevent safe collection. Please see our guidance to Order a new bin or kitchen caddy or Replacement of Damaged and Faulty Wheeled Bins
If any of the above apply unfortunately we will not collect your bin until your next scheduled collection day.

Report a missed bin / box collection

If your bin or box is missed, you have 72 hours from 3.30pm on the day of collection to report it.

For example: if your collection day is Monday, you can report your missed bin between 3.30pm on Monday until 3.30pm on Thursday.

Please wait until after 3.30pm of the same day your bin /box is due for collection to . There may be a delay in reaching the end of the route that will make collection times later than you may be expecting.

Who can report a missed bin / box?

A missed bin / box can only be reported by a resident at the property or someone connected with the property.

Enter your address to report a missed bin

Please leave your bin out at the kerbside and we will collect your missed bin as soon as possible.

Why can't I report a missed bin / box?

If you have come to this page it is likely that you may not be able to report a missed bin / box for one of a few reasons:

It is not yet 3.30pm on your collection day
It has been more than 72 hours since your collection day
Your bin or box was contaminated (wrong waste put in the wrong bin type)
Your bins or box were not placed on the kerbside or at a collection point
Our crews didn't have access at the time of collection
Your bin or box was overloaded
You put the wrong bin or box at the kerbside or collection point