Data Protection Complaints
If you are unhappy with how your personal data has been handled, you can make a complaint using the Data Protection Complaint / Internal Review Process outlined below.
Alternatively, if you wish to complain about the Data Protection Team, you can complain via the Council Complaints Process.
1. Data Protection Complaint /Internal Review
This complaint applies where you believe the Council is processing your personal data unlawfully or unfairly. This includes concerns relating to:
- Our response to your information request (DSAR)
- Delays in responding
- Failure to provide all relevant personal data
- Incorrect application of exemptions
- Lack of clarity in the response provided
- Accuracy of personal data
- Excessive data collection
- Retention periods that are too long
- Inappropriate data sharing
- Lack of a valid lawful basis for processing
These complaints relate to what personal data is processed and how it is processed. Complaints are investigated to ensure compliance with statutory obligations, and remedial action may be taken where required.
If you wish to make a complaint you can do so with one of the following options:
- Complete the Complaints Form below under the 'Useful forms' link
- Email the Data Protection Team at dataprotection@ardsandnorthdown.gov.uk
- Telephone the Council on 0300 013 3333
If you remain dissatisfied, you have the right to escalate your concerns to the Information Commissioner's Office (ICO) If you are dissatisfied with the outcome of your complaint, you may contact the ICO:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: +44 303 123 1113
2. Complaint about Data Protection Team Conduct
This complaint relates to issues of behaviour, communication, or professionalism of Data Protection Team staff. Examples include:
- Rudeness or lack of professionalism
- Failure to keep you informed
- Dissatisfaction with advice or explanations
These complaints are not treated as data protection breaches or DSAR failures unless evidence indicates otherwise.
They are managed through the Council's standard Complaints Procedure.
