SignVideo provides our Deaf or Hard of Hearing customer whose preferred language is British Sign Language (BSL) instant access to a SignVideo online BSL interpreter.
In the following four Council venues we connect you to a fully qualified SignVideo interpreter using an iPad. They will assist you to communicate with our staff. If you need any help, a member of our reception team will be on hand. Please note this service is available Monday to Thursday 9am-5pm; Friday 9am-4.30pm.
Ards and North Down Borough Council, City Hall, The Castle, Bangor BT20 4BT
Ards and North Down Borough Council, 2 Church Street, Newtownards BT23 4AP
Ards Blair Mayne Wellbeing and Leisure Complex, 1 Dairy Hall Lane, Newtownards BT23 4DB
Ards Visitor Information Centre, 31 Regent Street, Newtownards BT23 4AD
SignVideo from your own device
This service is free, can be used from your own home and a log in is not required. It's simple, fast and secure. Council officers can be contacted between Monday to Thursday 9am-5pm; Friday 9am-4.30pm. When you click on the link below, you will connect to a SignVideo interpreter who will relay the call to Ards and North Down Borough Council.
How does it work?
To contact the SignVideo Interpretation Service via a computer, you'll need video capability and broadband access. Then follow these steps:
Click on SignVideo logo to make a call from the browser.
Connect to a SignVideo interpreter and they will confirm you are contacting Ards and North Down Borough Council.
You will then be connected to a registered BSL interpreter, who will start the conversation with you in BSL (British Sign Language).
Please note that SignVideo offer this service to MacBooks and PCs running Windows.
Connect to a SignVideo BSL interpreter here:
Check your operating system requirements
Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum:
You'll need to have a computer or device with one of the following operating systems:
iOS devices: 11 or above
Android devices: 4.4 or above
PC devices
Your computer or device will need to have one of the following browsers:
PC: Chrome and Firefox
macOS: Chrome (Safari 11 supported)
a webcam
bandwidth of at least 512kbps upload and download.
For SignVideo troubleshooting and technical help, please contact help@signvideo.co.uk or call 020 3388 0771.
