Performance Improvement

The Local Government Act (Northern Ireland) 2014 Part 12 sets out a General Duty of Improvement in that, “a Council must make arrangements to secure continuous improvement in the exercise of its functions”.  A Council must have regard in particular to improve the exercise of its function in terms of: strategic effectiveness; service quality; service availability; fairness; sustainability; efficiency; and innovation. 

The legislation also sets out that for each financial year, a Council must set itself and work to achieve ‘improvement objectives’ relating to the areas outlined above.

The council has to publish their improvement objectives each year and assess performance against these.

Improvement Plan

Ards and North Down Borough Council’s Improvement Plan for 2018-19 was agreed by Full Council on 27 June 2018 (subject to call-in) and sets out the overall improvement objectives the council has for the borough and for itself as an organisation.

The Improvement Plan objectives are aligned to the Big Plan for Ards and North Down 2017-2032 and match the Corporate Plan 2015-2019 themes and objectives.

Improvement Plan 2017-18

Improvement Plan 2016-2017

The Improvement Audit and Assessment
Each year the Local Government Auditor has to report whether each council has discharged its duties in relation to improvement planning, the publication of improvement information and the extent to which each council has acted in accordance with the Department’s Guidance.   The Local Government Auditor also has to assess annually whether a council is likely to make the required arrangements to secure continuous improvement in that year. This is called the “improvement assessment”. 

During July and October 2016, the Local Government Auditor reviewed the Improvement Plan and publication of improvement information and the Annual Report for 2015/16 and as a result certified the Council has discharged its duties in accordance with Section 92 of the Act and has acted in accordance with the Department for Communities’ guidance sufficiently, including its guidance on the publication of improvement information in 2016-17. 

Improving Services
Each council service area has a service plan, agreed by the relevant Standing Committee, which sets out what the service expects to achieve during the year and identifies targets for service performance.

See the Council’s service plans

Your opinion matters
The Council is committed to improving our services and it is important that we listen to what the community have to say.  We welcome your comments or suggestions at any time of the year.

If you have any suggestions, please fill in the comment form below.

For further details, information or any feedback, please contact us on the details below:

Further details
Performance Improvement Unit
Ards and North Down Borough Council
Town Hall
The Castle
BT20 4BT


Telephone: 0300 013 3333

If you require information from this website in another language please contact Shirley Poxon on 0300 013 3333 (or 07718 159 275 sms text only) or email