Contact us

If you need to report an issue with your bin collection please use report an issue | Ards and North Down Borough Council

For other enquiries you can contact us via:

Telephone: 0300 013 3333

When emailing please include in your message a contact telephone number and (if relevant to your query) your address and postcode.

Post to: 
Ards and North Down Borough Council
City Hall
The Castle
BT20 4BT
0300 013 3333

For contact details of a particular service, please check our A-Z.

SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) instant access to a SignVideo online BSL interpreter. 

SignVideo at Council venues:
In the following four Council venues we connect you to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen. They will assist you to communicate with our staff. If you need any help, a member of our reception team will be on hand.  Please note this service is available Monday to Friday 9am to 5pm:

Ards and North Down Borough Council
City Hall
The Castle
Bangor BT20 4BT

Ards and North Down Borough Council
2 Church Street
Newtownards BT23 4AP

Ards Blair Mayne Wellbeing and Leisure Complex
1 Dairy Hall Lane
Newtownards BT23 4DB

Ards Visitor Information Centre
31 Regent Street
Newtownards BT23 4AD

SignVideo from your own device:
This service is free, can be used from your own home and a log in is not required. It’s simple, fast and secure.  Council officers can be contacted between 9am and 5pm Monday to Friday.  When you click on the link below, you will connect to a SignVideo interpreter who will relay the call to Ards & North Down Borough Council.   

 How does it work?
To contact the SignVideo Interpretation Service via a computer, you’ll need video capability and broadband access. Then follow these steps:

  1. Click on SignVideo logo to make a call from the browser. 
  2. Connect to a SignVideo interpreter and they will confirm you are contacting Ards & North Down Borough Council.
  3. You will then be connected to a registered BSL interpreter, who will start the conversation with you in BSL (British Sign Language). 

Please note that SignVideo offer this service to MacBooks and PCs running Windows.

Check your operating system requirements
Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum:

You’ll need to have a computer or device with one of the following operating systems:

  • iOS devices: 11 or above
  • Android devices: 4.4 or above
  • PC devices

Your computer or device will need to have one of the following browsers:

  • PC: Chrome and Firefox
  • macOS: Chrome (Safari 11 supported)
  • a webcam
  • bandwidth of at least 512kbps upload and download.

For SignVideo troubleshooting and technical help, please contact or call 020 3388 0771.

Connect to a SignVideo interpreter by clicking on the button below:

Logo for Sign Video showing a blue green hand with the words Sign Video underneath it