Product Safety

Many people are injured each year due to faulty consumer goods. Product Safety involves ensuring all goods on sale to the public are safe for their intended use. The responsibility to supply safe consumer goods applies all the way down from the manufacturer to the retailer. This means that products being sold should comply with any relevant legislation. 

Legal requirements are the same whether you supply goods from a premises, home, a stall, or via online platforms.

Sector specific guidance on a range of products can be found at the Government's Product Safety for Businesses A-Z of Industry Guidance page.

You can also look at the Government's Product Safety Advice for Business, or the Business Companion's Product Safety page, as well as NI Business Info's Product Safety Law information.

Guidance on the regulation of e-cigarettes can be found at the Government's E-cigarettes regulations page.

The Medicines and Healthcare Products Regulatory Agency (MHRA) is the competent authority for the notification scheme for e-cigarettes and refill containers in the UK. Read more about the licensing procedure for electronic cigarettes as medicines.

EU Exit

Visit the .gov.uk website for up to date information on how EU Exit will affect your business. There are specific pages with regards to moving goods under the Northern Ireland Protocol, placing manufactured goods on the market in Great Britain from 1 January-2021, and using the UKCA mark from 1 January 2021.

What we do

Local councils have enforcement responsibilities for safety-related issues with Consumer Goods.

The Council helps protect consumers against unsafe goods. 

We will:

- Respond to consumer complaints.
- Carry out programmed inspections of premises to ensure goods on sale are safe.
- Provide advice to suppliers about legislation.
- Sample consumer goods to ensure they meet required standards of safety.

Contact us

If you would like further information, please contact your local Environmental Health office:

Telephone: 0300 013 3333
Email: consumerprotection@ardsandnorthdown.gov.uk

Other useful links

The role of Trading Standards is to promote and maintain fair trading, protect consumers and help reputable businesses to thrive in Northern Ireland. For information on Trading Standards issues, visit the Northern Ireland Trading Standards Service.

The Consumer Council provide free independent support and advice for all consumers and businesses in Northern Ireland. They also have the powers to investigate complaints about energy, water, transport and postal services. For General Consumer queries, visit the Consumer Council website.